Frequently Asked Questions 

Q1: What are your main products?

A: We are a specialized manufacturer of industrial rollers and Roller box (also referred to as roller assemblies). Our core products include leveler roller housings, work rolls, intermediate rolls, backup rolls, and various types of Mold spare parts.

Q2: Where is your factory located?

A: Our factory is located in Nanjing, China, just a 30 minute drive from Nanjing Lukou International Airport. The factory covers an area of over 6000 square meters.

Q3: How many years of experience do you have in this industry?

A: We have over 12 years of professional experience in the design and production of rollers and roller housings. This extensive expertise allows us to deeply understand the technical requirements and challenges across our clients' industries.

Q4: Which industries do you serve?

A: Our products are widely used across several heavy industries, including:

Steel manufacturing and processing

Aluminum rolling and extrusion

Copper processing

Packaging and printing

Q5: Can you produce custom parts based on our drawings?

A: Absolutely. We specialize in custom manufacturing. You can provide us with technical drawings or specifications, and our engineering team will manufacture with precision to meet your exact requirements.

Q6: What is your typical production lead time?

A: Our standard production lead time is approximately 30 days. The exact timeline may vary depending on order quantity, product complexity, and our current production schedule. A confirmed timeline will be provided before order confirmation.

Q7: How do you ensure product quality?

A: We ensure reliability through the following measures:

Advanced Equipment: We utilize advanced production and inspection machinery including precision CNC machining centers, CNC lathes, precision grinders, Grade A marble inspection platforms, and CMMs (Coordinate Measuring Machines).

Technical Team: Our team consists of professional and experienced engineers and production staff.

Strict QC: We implement rigorous quality control throughout the entire production process—from raw material inspection to final checks on dimensional accuracy, geometric tolerances, and performance—to ensure all metrics meet standards.

Q8: Do you serve international clients?

A: Yes, we do. We have a strong track record of serving global customers and are experienced in handling international logistics and shipping to ensure timely delivery.

Q9: What are your payment terms?

A: We standardly accept a 50% + 50% payment structure, as follows:

50% advance payment after order confirmation.

50% balance payment before shipment, after production is completed and approved.

Q10: How can I request a quotation?

A: Please contact us via email with detailed technical drawings, specifications, and required quantities. Our sales team will promptly review your inquiry and provide a competitive quotation along with professional advice.